- Our fees
- Bills and payments
- Payment terms
- Refunds and cancellations
Any capitalised terms used in these Payment Terms will have the same meaning as the Trade Business User Agreement, unless otherwise defined.
Membership Plan: the type of membership selected by you to access the Services;
Minimum Term: the minimum period of time which you commit to paying the Membership Fee;
Membership Fee: the periodic payment specified in the Membership Plan (which may be monthly, quarterly or annually as specified in the applicable Membership Plan);
Tariff Period: the period of time covered by the Membership Fee (for example, if you sign up for an annual membership plan paid on a monthly basis, the Tariff Period is one month).
Renewal Date: the date immediately following the end of the Tariff Period, or if a Minimum Term Membership Plan is selected, the Minimum Term.
2. Our fees
Use of the Service is free for Clients. For Trade Businesses we charge a Membership Fee to access the Service.
When you sign up to use the Service you will be asked to select a Membership Plan. Some Membership Plans are subject to a Minimum Term, which means that you commit to paying the Membership Fee for the minimum period of time specified in the applicable Membership Plan.
As part of your Membership Plan, we may send you suggested Projects that match your specified work area and trade. Each suggested Project will include the Client’s job description. You will decide if you are capable of and available for taking the Job. If yes, then you will apply for the Job.
3. Bills and payments
We accept payments by credit or debit card only. We reserve the right to obtain validation of your credit or debit card details before we allow you to use the Service. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically using continuous payment authorities. Statements are sent to you monthly in arrears, which set out the total amount you have paid to us for Membership Fees and to purchase Lead Credits in the previous month. Statements are sent to you by email and may be accessed at any time via your account.
If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future Membership Fee payments in order to help prevent any interruption to the service.
All memberships will automatically renew on the Renewal Date unless you notify us at least 5 working days in advance of the Renewal Date that you do not want to renew your Membership Plan. (This timeframe is required to process any changes to your VA Maven account). The Membership Fee will be taken on your Renewal Date.
4. Payment terms
When paying bills, it’s important that your card details are valid and that you have sufficient funds available. You can update your payment details when making any purchase via our secure website. Your Membership Fee for the applicable Tariff Period will be taken automatically by us using continuous payment authorities on the first day of each Tariff Period. If you purchase Featured place in our directory, payment will be taken at the time of purchase.
In the event that a payment fails we’ll ask you to provide updated payment details or make arrangements to pay via an alternative method. We may temporarily suspend your account until payment is made. We reserve the right to cancel your membership and instruct a debt recovery agency or solicitor, should the outstanding amounts not be paid within 30 days of the payment due date. This may result in the addition of statutory late payment fees and interest at a rate of 8% per annum over the Bank of England Base Rate as provided pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on the outstanding balance.
5. Refunds and cancellations
Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card – contact us here. In the event we find a payment has been taken in error we’ll refund the amount promptly to your credit or debit card.
You can cancel your membership in accordance with these Payment Terms by contacting us here. You may cancel your membership within the first 14 days of your membership (“Cooling-Off Period“) in which case you will receive a refund of any Membership Fees paid, save that we shall be entitled to deduct an amount equivalent to the value of any Lead Credits which have been included in your Membership Plan which you have spent prior to the date of cancellation of your membership.
If you want to cancel you membership after the Cooling-Off Period you must provide not less than 30 days notice to us. Other than as expressly set out in these Payment Terms or in the Trade Business (VA) User Agreement, all refunds are at our sole discretion. You acknowledge that we are only able to offer the Membership Fees and other benefits applicable to Membership Plans by making these Membership Plans available on a fixed term basis. If you have selected a Minimum Term Membership Plan and you exercise your right to cancel your membership under this paragraph, we are entitled to invoice you for Membership Fees to cover the period from the date of cancellation until expiry of the Minimum Term and you agree to pay the invoiced amount within 14 days of the date of invoice.
We reserve the right to review our fees from time to time. Any changes to these Payment Terms will be posted on this Website. If we increase our Membership Fees we will give you 14 days notice before the increased Membership Fee takes effect. If we increase the Membership Fees, provided you write to us before the increase takes effect stating that you wish to cancel your membership:
- if you have pre-paid for a period of Service extending beyond the cancellation date, we shall refund you a pro-rata amount in respect of the pre-paid Membership Fee for that period (less any reasonable administration fee) save that we shall be entitled to deduct an amount equivalent to the value of any Lead Credits which have been included in your Membership Plan for such period which you have spent prior to the date of cancellation; and
- if you have selected a Minimum Term Membership Plan, you will not have to pay Membership Fees to cover the period from the date of cancellation until expiry of the Minimum Term.
Please see the ‘Our Rights’ section of the Trades Business User Agreement for details of our rights to terminate your access to the Services.